Support

Need help? Email holylabsltd@gmail.com. We usually reply within two business days. Telling us your iPhone model and iOS version helps.

Frequently asked questions

How does the photo calorie estimate work?

With Pro, tap +, choose a photo of your meal or take one, and the AI lists each food it sees with its weight, calories, protein, carbs and fat. Review the list, edit anything that looks off, and add it to your diary.

How accurate are the estimates?

They are estimates. Portion size is the hardest part to judge from a photo. Shoot from above with the whole plate in frame, and correct the grams if you know them.

How do I restore my subscription on a new phone?

Sign in with the same account you used before. Pro comes back automatically. You can also open Settings → Foodiex AI Pro.

How do I cancel my subscription?

On your iPhone open Settings → your name → Subscriptions → Foodiex AI, then Cancel Subscription. You keep Pro until the end of the period you paid for.

How do I get a refund?

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

How do I connect or disconnect Apple Health?

Open Settings → Apple Health in the app. To remove access entirely, open the Health app → your profile → Apps → Foodiex AI.

Is my diary backed up?

Your diary is stored only on your iPhone. Use Settings → Export / Import App Data to save a copy before you change phones.

How do I delete my account?

Open Settings → Account → Delete account. Deleting your account does not cancel a subscription: cancel it in Google Play or your Apple ID settings first. No app? See Delete your account.